Thursday, April 17, 2014









Saturday, April 12, 2014

APPEAL TO ALL DIVISIONAL SECRETARIES

.

Enroll the new members who have joined the department after 2010/   willing members from other union to our  FNPO Affiliated  unions.CIRCLE SECRETARIES SHOULD MONITOR THE ENROLLMENT

AUTHORISATION FORM


Annexure-II
No.13/01/2010-SR
Ministry of Communications IT.
Department of Posts
SR Section

Name of the Office
LETTER OF AUTHORISATION
To

..........................................................

...........................................................
Designation of Divisional Head

                   I.................................................................... (Name & Designation) being a member of................................................................................................  (Name of Service Association) hereby authorise deduction of monthly subscription of Rs..............per month from my salary starting from the   month of July 2014 payable on 31.07.2014 and authorise its payment to the above mentioned Service Association.
                 I hereby certify that I have not submitted authorisation in favour of any other service Association. If the above information is found incorrect, I fully understand that my authorization for the Association becomes invalid.
                                                                                         Signature
Station:-                                                                      Name
Date:-                                                                          Designation
..........................................................................................................................................................
To be filled by the Association

                                      It is certified that Shri/Smt ........................................................................is
a member of.....................................................................................  (Name of the Service Association)
                                       It is further certified that the above authorisation has been signed by Shri/Smt.................................................................................................................in my presence
                                                                                            Signature..............................................................
                                                                                    Name (in Capital)............................................                                                                                            of authorized office bearer...................................
Signature
Name (in capital)
Of the member
Divisional Head’s Attestation

Friday, April 11, 2014

GRANT OF DEARNESS RELIEF TO CENTRAL GOVERNMENT PENSIONERS/FAMILY PENSIONERS - REVISED RATE EFFECTIVE  FROM 1.1.2014.(Click the link below for details)http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/PPWG_090414.pdf


Department of Personnel & Training
No. 12/7/2014-JCA 2 dated 21.03.2014

Sub: Closing of Central Government Offices in connection with general election to the Lok Sabha and State Legislative Assemblies of Andhra Pradesh, odisha & Sikkim and Bye /Election to legislative Assemblies of some States, scheduled to be held in 2014, the following guidelines, already issued by DOPT vide OKM No. 12/14/99-JCA dated 10th October, 2001, have to be followed for closing of the Central Government Offices including industrial Establishments in the States:-

(i)         The relevant offices / organizations shall remain closed on the day of poll in the notified areas where general elections to the lok Sabha and State legislative  Assembly are scheduled to be conducted.

(ii)        In connection with bye-election to State Assembly, only such of the employees who are bona-fide voters in the relevant constituency should be granted special casual leave on the day of polling. Special Casual leave may also be granted to an employee who is ordinarily a resident of constituency and registered as a voter by employed in any Central Government organization/ Industrial Establishment located outside the constituency having a general/bye election.

2.         The above instructions may be brought to the notice of all concerned.

(Sd/-
(Ashok kumar)
Deputy Secretary (JCA)

Wednesday, April 9, 2014

Cadre Restructuring Committee Meeting is Scheduled to be convened on28/4/2014 at 1100 AM

FREQUENTLY ASKED QUESTIONS ON GRIEVANCE REDRESS MECHANISM IN
GOVERNMENT OF INDIA AND THE ROLE OF DEPARTMENT OF ADMINISTRATIV
REFORMS AND PUBLIC GRIEVANCES, NEW DELHI, THEREIN

Sl. No.
Question
Response
1.
What is the postal address of theDepartment of Administrative Reforms and Public Grievances?

Department of Administrative Reforms and Public Grievances, 5th  floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001.
Website: www.darpg.gov.in  
Tele fax – 23741006
2.
What is the organization structure of
grievance redress in Government of
India?

The organization structure comprises of the following nodal agencies for receiving grievances from the citizens:

a) The Department of Administrative Reforms and Public Grievances. (DAR&PG) (http://pgportal.gov.in)
b) The Public Wing in Rashtrapati Bhawan
Secretariat. (http://helpline.rb.nic.in)
c) The Public Wing in the Prime Minister’s
Office.
d) The Directorate of Public Grievances in
CabinetSecretariat.(DPG) (http://dpg.gov.in)
e) The Department of Pensions and Pensioners’ Welfare.(DP&PW)
(http://pgportal.gov.in/pension/)

All the above nodal agencies receive grievances online through http://pgportal.gov.in as well as by post or by hand in person, from the public.
 The grievances received online in the Public Wing of Rashtrapati Bhawan, the Prime Minister’s Office and the DP&PW, also get converged in the


(For details please refer to Chapter 1 of the bilingual ‘Compilation of Guidelines for Redress of Public Grievances, August 2010’, accessible on Public Grievance portal as above and under ‘Rules and
Manuals’ on www.darpg.gov.in)
3.
What is the mandate of the DAR&PG with regard to grievances?
As per ‘Allocation of Business Rules 1961’, the following work on grievances is allocated to DAR&PG:-
1. Policy, coordination and monitoring of issues relating to –
(a) Redress of public grievances in general; and
(b) Grievances pertaining to Central
Government agencies
4.
What are the requirements for sending
of grievances by post?
In cases where internet facility is not available or even otherwise, the citizen is free to send his grievance by Post. For this, no form is prescribed.
 The grievance may be written on any plain sheet of paper or on a Postcard / Inland letter and addressed to the Department.
5.
After redress, can the grievance be reopened for further correspondence about it having been closed without details etc.?
No. In such situations, the citizen will have to lodge a fresh grievance drawing reference to the closed grievance, and call for details.
 Sometimes, the details are sent by post and mentioned in the final report. The postal delivery may be awaited before lodging a fresh grievance.
6.

What is the common framework for grievance redress in all Central Ministries / Departments/
 Organizations?
Framework for redress of grievances in all Central Ministries / Departments / Organizations:
 Every Central Ministry / Department has designated a Joint Secretary or a Director / Deputy Secretary, as its ‘Director of Grievances’. He / She is the nodal officer
for redress of grievances on work areas allocated to that particular Ministry / Department.
7.
What are the contact details of the Nodal Officers of Public Grievances in Ministries/ Department?
This list is accessible through- out the year on the Department’s website at www.darpg.nic.in and at www.pgportal.gov.in
8.
When was pg portal started?
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is operational since 1/6/2007.
9.
What is the purpose and objectives of pgportal?
Pgportal is an online system for facilitating citizen for lodging of grievances from anywhere, anytime 24x7. The system enables Ministries/Departments close
monitoring of the grievances received for expeditious disposal and upload Action Taken Report. The citizens can view the status of action taken. There is also a
feedback mechanism for satisfaction rating by the complainant of the action taken which may lead to further improvements.
10.
What type of Public Grievances are heard by the Department?
The grievances from public as well as from officers and staff received by the Department. These grievances may relate to deficiency in delivery of goods and/ or services by any Government organization, including service and personnel matters.
10A
What is the system of granting
personal hearing on grievances.
Forenoon of every Wednesday of the week has been earmarked for receiving and hearing of grievances by the Director of Public Grievances in person.
11.
What are the type of grievances which are not taken up for redress by the department?
(a). Subjudice cases or any matter concerning judgment given by any court.
 (b). Personal and family disputes.  
(c). RTI matters.
12.
What is the role of Department of Administrative Reforms and Public Grievances (DARPG) with reference to the grievances concerning Central Ministries/ Departments/ Organizations?
The Department of Administrative Reforms & Public Grievances is the chief policy making, monitoring and coordinating Department for public grievances arising
from the work of Ministries/Departments/Organizations
of the Government of India. The grievances received in the department are forwarded to the Ministries/Departments concerned. Redressal of grievances is done by respective Ministries/Departments in a decentralized manner. The Department periodically reviews the status of redressal of public grievances under CPGRAMS of Ministries/Departments for speedy disposal of grievances / complaints.
`13.
What is the role of Department of Administrative Reforms and Public Grievances (DARPG) with reference to the grievances concerning State Government?
All grievances relating to State Governments / Union Territory Administrations and Government of NCT
Region of Delhi, are to be redressed by the State/ UT/ NCT Government concerned.
Citizens are advised to take up matter regarding pendency of their grievances directly with the State Government concerned. In view of federal principle of
governance enshrined in the Constitution of India no monitoring is done by the DARPG.
14.
What procedures are used by DARPG to inform the aggrieved citizen?
On successful lodging of a grievance an
acknowledgment is auto generated on the online system. A grievance received by post is acknowledged within three days of the receipt. A grievance received by hand is acknowledged at the same time. 
After careful scrutiny, the grievances received in the Department of Administrative Reforms and Public Grievances are forwarded to the Ministries/ Departments/ Organizations/ State Governments/ UTs concerned for appropriate action. The complainant is also informed about the name and address of the officer and the organization to whom the complaint has been forwarded for action.
15.
What is the time limit for redress of grievance?
60 days as per Guidelines. In case of delay an interim reply with reasons for delay is required to be given. However, this time limit is not mandatory as the
grievance redress mechanism is voluntary in nature.
16.
What action can be taken by the citizen in case of non-redress of his grievance within the prescribed time?
He may take up the matter with the Director of Public Grievances of the Ministry/Department concerned whose details are available on the pgportal.
17.
In case of non-redress of a grievance within the stipulated time of 60 days, what action can be taken against the officer concerned?
No penal provisions have been prescribed in the Guidelines relating to redress of public grievances. However, in case of any dereliction of duty it is the responsibility of the Ministry/Department concerned, to
take disciplinary action against the erring official.

Monday, April 7, 2014

SB Order No. 6/2014
DG Post No. 107-01/2013-SB dated 27.03.2014

Sub: Acceptance of business from SAS Agents regarding;

The undersigned is directed to refer to this office letter of even number dated 25.04.2013 vide which it was requested to issue notice to all SAS Agents through an office order to be pasted on the notice Board of all Post Offices that no commission will be paid on the investments received through agents where number of Agents Receipt issued to the customer is not noted on ACG-17 and agent’s copy of the counterfoil is not presented alongwith investment for verification by the Counter PA and if these instructions are not followed in case of any investment, such investment will be treated as direct investments.

2.         It is further requested that the competent authority has decided that if any investment from agents is accepted without verifying the number of AAR Books on ACG-17 by any postal official any any commission if paid to Agent, will be recovered from the official responsible.

3.         It is requested to circulate these instructions to all counter PAs and Supervisors under their dated signatures. It is also requested to ensure that sufficient stock of AAR Books is sent by PSDs to NSI Nagpur.

This issues with the approval of DDG(FS)

Sd/-
(Kanwal jit Singh)

Assistant Director (SB-II)